After-sales & Warranty Policy for Hallosourcing
Warranty Policy
The following standard warranty rules apply to products purchased from Hallosourcing officials.
Receipt of Goods
The party receiving the shipment should conduct an inspection to verify the following conditions:
Damage
For significant damage to the product received, please take photos/ record videos and contact us within 7 days of the receipt. Hallosourcing will offer a solution after negotiation with the logistics company.
The product conforms to the purchase order requirements and other relevant documents (for example, correct model number, description, size, type, color, quantity, etc.). If you have any questions, please contact us within 7 days of the receipt.
Warranty Period：
It depended on the products customers order because different category products whose warranty period is different.
For example：
Case 1: Electronic Products > Bluetooth Speaker
1 year for physical products (Already sold).
What is covered by this Warranty:
This Warranty covers functional problems not caused by man-made damage during the warranty period. For example, No voice, no display, malfunctioning backlight, etc.
Case 2: Daily Commodity > Slippers
The warranty period is 3 months. If it is due to product quality (such as natural breakage/fading/degumming/cracking of the shoe sole) during the warranty period, Hallosourcing, validating the issues according to the picture or video provided by the customer, will compensate the new products by express directly or compensate the products on customer’s next order. However, if the product is damaged due to human reasons, such as self-repair / cutting/wear and tear, Hallosourcing will not be responsible for the warranty service.
According to the specific product ordered by the customer, our terms of warranty service will be made based on the warranty policy of the specific product in the industry globally. The warranty policy will be determined after communication with the customer, when the two parties have reached an agreement and the upcoming stuff will be implemented in accordance with this agreement.
What Is Not Covered by This Warranty?
1. Defects caused by the transportation or storage of the Product (the delivery from the purchaser to Hallosourcing).
2. Damage caused by the disassembling, repair, or modification by anyone without Hallosourcing’s authorization.
3. Product damage due to unexpected or human factors. Such as liquid damage, drop damage, unreasonable compression, etc..
4. Out of warranty.
5. Damage caused by force majeure factors, such as floods, fire disasters, earthquakes, etc.
Warranty Policy：
1. Exchange
Within warranty time from the date of purchase, if the product has a functional problem caused by non-human damage, you may choose to replace the malfunctioned product with a new or we return the amount of the Problematic goods (only for physical products).
2. Replenishment & Repair
When we received the customer’s feedback, Hallosourcing will issue an inspection report at the beginning. The solution will then be presented based on the inspection report (product in-warranty or out-of-warranty) in the next 15 days. We will make sure there will be no issues of this kind during the replenishment; For products in warranty, we will repair them or negotiate with the customer for a satisfactory solution as soon as possible.
NOTICE
1. Warranty Return Shipment Charges
The customer will bear the shipping fee for the products to be returned.
2. Warranty Return Procedure
Take a photo/record a video of the defective product and contact Hallosourcing.
If the online support can not solve the problem and the defective product can meet our warranty return requirements.
Hallosourcing After-sales Staff tracks the package and arranges the transfer in time.
Hallosourcing After-sales Staff arranges product testing and issues an after-sales inspection report.
Within 15 days of receiving the after-sales inspection report, the customer negotiates with Hallosourcing sales staff to confirm the after-sales solution.
1) For product in-warranty: replenishment or exchange
2) For product out-of-warranty: return the defective product to the customer or leave it to Hallosourcing for the scrapping process.
Warranty Return Packaging
1. Recommended Packaging
Electronic devices such as BT Speakers and accessories are fragile and must be protected from transport damage. Since separate retail packaging is often not sufficient for adequate protection during transport, Hallosourcing suggests that customers package the returned products in the original package.
2. How to Repackage The Product
If the original package is lost or damaged, please repackage the product with layers of foam.
3. Boxed Packaging Technology
We recommend a double-walled box here. Place the filling material on the base of the outer box before placing the inner box into the outer box. Make sure there is a gap for each side before using more filling material to surround the inner box. Fill in all available space for optimal protection.
4. Package Each Item Separately And Use Separation Materials
When shipping more than one item in a single package, please package each item separately and separate them with separate materials. This can avoid damage caused by collisions during transportation.
5. Leave No Space
Please fill in the available space in the box to avoid damage caused by shaking during transportation.
6. Seal The Outer Box
Please seal the outer box with tape to prevent the box from being damaged by moisture during transportation.
Special Statement: Hallosourcing reserves the right to the final interpretation of the Warranty Policy.