Hallosourcing became a new qualified supplier of OPPO in Philippines in 2019. On March 31, 2021, the Philippines OPPO released a demand about blockbuster gifts for the upcoming RENO 6. It was the first time that our company participated in suppling blockbuster gift for Philippines OPPP RENO6. The annual demand for such gift is 70 thousands, including 40 thousands in the first half year and 30 thousands in the next half year.

The budget is required to be between 10 to 17 dollars. As there are many after-sales problems caused by the potential quality problems of the specific watches and bracelets provided by other suppliers before, mainly due to the negative impact of non-waterproof and fast power loss, the customer chooses the scheme very carefully and requires a number of quality tests this time. Hallosourcing provides the factory’s test flow, sample test report, production process QC test report, and shipment sampling report before confirming the samples. And customers also do basic testing experiments on the samples locally.

1. After two months and five days, this project was established on June 4, 2021. The Philippines OPPO finally chose the Q11 sports bracelet proposed by Hallosourcing as the blockbuster gift for the launch of RENO6 in the first half of the year and confirmed a formal order.

2. Effect presentation and chain reaction: The Philippines OPPO made a phone investigation about the problem of waterproofing and the situation the power loss after the Q11 was used by customers, the feedback about the two potential problems is satisfactory and totally solves the concerns that customers used to worry. Q11 got a bulk of praise from the local customers.

Due to the good feedback, Philippines OPPO decided to use the Q9PRO sports bracelet which extended by Q11 as the gift for RENO7 in the second half of 2021.

Customer investigation for the launch of Q11: No after-sale problems about waterproof and power losing, local customers all feel good about it.

Follow-up: Philipppines OPPO used the Q9PRO sport bracelet extened by Q11 series as the gift for RENO7, ordered 30,000 sets.

The information provided by the Philippines OPPO and Ruizhi sourcing.

	Requirement: 1. Usage: Gift for the launch of OPPO RENO6 2. Quantity: 70,000 sets 3. Budget: $10-17 dollars 4. Initial selection range: Watches and bracelets are not picked for the time being （Caused by the after-sale problems before), finally confirmed 3C electronic as the selection after communicating with the customer.
Customer’s requirement	Requirement Summary

Hallosourcing collated the product information according to customer’s requirements and send the first edition to them for the first time. Overview of the client project.

Product category as follows:

Intelligent sweeper	Bluetooth speaker	Humidifier	Game handle

After internal discussion, the customer gave feedback on the initial proposal: Unsatisfactory, and wanting to focus on the following types including intelligent watch with higher cost than before and power bank with more than 10,000 mAh power.

Q11 Sport Bracelet	I2 smart band	Power Bank	Aircraft

The customer confrimed the proposal of Q11 sport band and Hallosourcing shipped the samples formly.

After received the samples, our customer conducted a local survey about the samples to evaluate consumer’s affection, and at the meantime, they did basic appearance inspection, waterproof test and power-off test to the samples.

The result of the investigation is that the consumer’s satisfaction of the Q11 sport band is up to 95.6%, the samples passed all the tests. The Philippines OPPO chose Q11 sport band as the final product and officially placed an order of 40,000 sets at Ruizhi sourcing.

Purchase Order	Payment Receipt

After communicating with the factory and customer about the details, our team holds an internal meeting to discuss furthermore. For the problems of the customer’s previous order and pre-production evaluation, we have some difficulties to be solved as follows:

First, The difficulties of Q11 production:

A.Focus on the frequent after-sale problem of waterproof

Solution: Added total inspection process of waterproofing. After the sport band was assembled, using a vacuum waterproof tester to pump the air into vacuum mode, and then simulating the underwater environment of 6-7 meters for full inspection and testing. Every machine test 5 sport bands at one time.

B. Focus on the frequent after-sale problem of quick power losing

Solution: Charging the battery once and discharge it once before leaving the battery factory. Charge the battery to 80% and then send it to the factory. After the factory assembles the whole machine, charge the battery to 100% and place the machine statically for three days. After this process, giving a full inspection of the machine again, if the machine has lost power over 25% within three days then determines NG. This process is also a full inspection.

C. Customer chose the black undertone and gold stamping logo technology for the packing box, but the black packing box is easy to scratch and get dirty.

Solution: The technology of envelope production changed from matt laminated to anti-scratch film to ensure the surface of the envelope is scratch-proof.

D. The envelope’s black matt laminated is easy to scratch, and the defect is more obvious than in other colors which will affect the visual effect.

Solution: The technology of envelope production changed from matt laminated to anti-scratch film to ensure the surface of the envelope is scratch-proof.

E. The black undertone envelope will appear fingerprint if touched by hand, and it’s easy to stain with dust when placed statically. The defect is more obvious than other colors which will affect the visual effect.

Solution: Focus on the problem of the envelope surface’s bad appearance after packing, we added plastic-coating technology after the product packaging, and changed the thickness of the plastic-coating from the usual 0.15MM to 0.30 MM which will not only increase the beauty and high-grade degree of the product but also play a protective role.

Package scratching & Touch fingerprint	Charge and discharge test	Waterproof test

Second, Difficulties in the shipment of Q11 sports bracelets:

A. Philippine local policy stipulates that Bluetooth electronic products need to do local COT certification before customs clearance, COT certification needs to take one month to complete, which affects our customers to receive and launch.

Solution: COT certification requires the CE certification of the corresponding brand of the product from the country of origin. At present, the conventional CE certification in China is neutral certification, and re-certification takes 15 days to complete. For this actual situation, Hallosourcing communicate and negotiate with the certification company to upgrade and do CE with the brand on the basis of the existing neutral CE certification, which can be done within 7 days.

B. Customers asked for the goods to arrive before the press conference of the RENO6, so we decided to ship the goods by air, flying from Hong Kong to Manila and picking up the goods from Hong Kong containers. According to the Chinese government’s epidemic prevention policy, there must be a place epidemic prevention code when vehicles from Hong Kong pass through Shenzhen, but the factory does not have the code.

Solution: Hallosourcing contacted Hong Kong forwarders directly and urgently, after communication, Hong Kong forwarders borrowed a warehouse near Hua Nan according to the location of the factory for turnover and loading. Ruizhi assisted in entering the warehouse in accordance with the relevant requirements of the Hua Nan warehouse.

As confirmed by video communication with the customer over and over again,  the second edition of the package design drawing and the interior design are OK.

Package Design Drawing

After the package design was confirmed, Hallosourcing combined with the packing box supplier to design, confirm technology and detail, then confirmed output. The pre-production samples were completed on June 10, 2021, after passing the standards of our company, Hallosourcing confirmed with the customer by photos and videos the first time and then shipped the packaged pre-production samples to Philippines OPPO.

Product, package, accessories, outer box, packing and placement mode to complete the final confirmation

Accessories	Bottom box	Placement	Plastic-coating	Packing

Complete factory inspection, prepare shipping-related materials, and communicate with Hong Kong forwarders on shipping matters

Battery inspection	Inner box inspection	Plastic-coating inspection	Whole box inspection	Shipping marks inspection

Officially shipped and completed the CE certification,  Hallosourcing completed the project perfectly, and we provided customers with mobile phone sales assistance after the product is launched, ruizhi sourcing as a partner is very happy for customers, and growing with customers is our mission.

CE Certification	Warehouse	Loading